Position Summary
Reporting to the Supervisor, Parking Control Enforcement, you will be responsible for responding to all in-person or telephone complaints with the Parking Enforcement Section and initiating a patrol response to the complaints by the Parking Enforcement Officers. You will also be responsible for administrative duties associated with the processing of parking penalty notices.
Key Duties and Responsibilities
- Provide front line customer service response to all parking related complaints and inquiries received by the City in-person, by email and by phone
- Initiate parking enforcement response to parking complaints through communication with Parking Enforcement Officers and track and monitor complaint and enforcement response to resolution
- Oversee the Temporary Parking Permits process including receiving the application, entering the information into the database, requesting proof of address, and issue the permit as required
- Coordinate on-street parking exemptions between Public Works Operations and Parking Enforcement Officers
- Process all cheque payments of parking Penalty Notices using parking control software
- Monitor Private Security company agreements to ensure that agreements and certificates of insurance are approved and current
- Liaise with private security companies regarding parking penalty notices issued
- Daily data entry of all manually written parking penalty notices submitted by private security companies
- Provide back-up for By-law and Licensing Division reception dealing with all counter inquiries and directing them appropriately
- Administrative duties as required including maintenance of all parking control files and documentation
Education and Experience
- High School Diploma, or equivalent
- 1 year of experience in a related office environment
Required Skills/Knowledge
- Proficiency in Microsoft Excel and Word
- Accurate data entry and processing skills and calculating and reconciling numbers
- Proven ability to deal effectively with tact, courtesy, discretion and diplomacy with all levels of staff and the public
- Ability to retain confidentiality and security of sensitive information and use discretion at all times
- Strong customer service focus and a team focus with the ability to work independently and as part of a team
- Ability to work under pressure and effectively handle difficult customer situations
- Strong organizational skills and excellent time management
- Demonstrates good judgment and makes sound decisions
- Shows commitment to personal growth, development, and leadership opportunities
- Shares new ideas and challenges the status quo
- Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
- Takes initiative to participate in a culture of learning, mentoring, and sharing
- Contributes to building and being a part of a positive culture
- Requires satisfactory Police Vulnerable Sector Check
- Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
- Demonstrates personal leadership
- Builds people and culture
- Cultivates open communication
- Shapes the future
- Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
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