,Company: Fayyaz Travels
Location: Remote
Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Canada. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients.
Key Responsibilities:
- Professionally handle clients' travel inquiries and requests via phone, email and Zoom Calls
- Understand clients' travel requirements and propose suitable itineraries at competitive prices.
- Provide timely information on visa requirements and assist clients with applications.
- Ensure accuracy in processing all travel documentation, including quotations, ticket issuance, and billings.
- Maintain and update corporate client profiles in our system.
- Foster and maintain strong working relationships with clients through outstanding customer service and support.
- Build and sustain excellent working relationships with clients through outstanding customer service and support.
Requirements:
- Poly-holder/Diploma in Tourism or Hospitality Management are welcome to apply.
- 4+ years of experience in a similar role, with a proven track record.
- Advanced Amadeus/Galileo knowledge and experience are desirable.
- In-depth knowledge of holiday package curation processes and industry best practices.
- Strong command of English (mandatory), Mandarin (preferred), and additional languages are a plus.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to work independently and think creatively.
- Proficiency in Excel or Google Sheets for data management.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement in a growing company.
- Flexible remote work arrangement.
Fayyaz Travels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Contract length: 6 months
Salary: $28,000.00-$35,000.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
- Night shift
Application Question(s):
- Why would you be a good fit for this role?
- What locations are you most proficient in for package curation? [Which itineraries have you planned]
Experience:
- Customer service: 1 year (Required)
- Travel consultant: 1 year (Required)
Language:
- English (Preferred)
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