- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- Telecommunications industry
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Judgement
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
Work setting
Tasks
Personal suitability
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